1. What is a Payment Gateway?
2. What does dotifi do?
3. Do I need a separate bank account?
4. Do I need a separate bank account?
5. How should I apply/how can I get an application form?
6. What are the different payment options available with
dotifi
7. Is a merchant restricted to sell only to customers based
in Nigeria?
8. Why should I choose dotifi? OR What are the advantages
of payment gateway to me as a merchant?
9. What is the procedure once I sign up for dotifi
services?
10. How long does the credit card authorization process
take?
11. How is dotifi more secure than other service providers
12. Which company’s name will appear on my customers’
billing statement?
13. When is a successful transaction eligible for a payment
to my account?
14. When does the amount gets transferred in my account or
what is the payment settlement system?
15. How will I know that a transaction has taken place on my
account ?
16. How can I check the status of a particular order?
17. What are the different MIS reports provided in the admin
module on dotifi?
18. What is a credit card chargeback? What is dotifi’s
credit card chargeback policy?
19. What are dotifi’s refund and end customer dispute
policies?
20. Details of support provided?
21. Do we need to have SSL on our website end?
22. Can I start with the basic package and upgrade later on?
23. What is Authorise and Capture?
24. Can I cancel an order that I have received from my
customer? Will I be liable to pay any cancellation fees?
25. What is acquiring Bank?
26. What is Issuing Bank?
27. Can I use a Savings account?
1. What is a Payment Gateway?
A Payment Gateway is an e-commerce application service which
enables merchants to securely accept online/electronic
payments for e-businesses, online retailers, bricks and
clicks, or traditional brick and mortar.
2. What does dotifi do?
dotifi provides complete, simple and secure online payment
gateway services and e-business solutions to wdotifiites,
with real time transaction validation. This enables the
merchant’s wdotifiite to transact and accept payments
online. dotifi offers different solutions suiting
businesses including direct Merchant account with financial
institutions like paypal 2checkout bitcoin
3. Do I need a separate bank a/c.?
No. You don’t need a separate bank account. Funds will be
transferred to your existing current account which is
mentioned in the application form. Only for merchant account
directly with the bank you need a current account in the
respective bank
4. Are there some types of merchants you don’t accept?
Yes. There are certain business types for which payment
gatway services are not offered these include:
Adult Sites, Internet Casinos
Pyramid Sales, Lottery Tickets
Music Downloads (if the company is having good track
record we can consider)
Subscription Services (if the company is having good
track record we can consider)
Sending of Money/Cash Advances
Alcohol, Firearms & Drugs
Goods/Services prohibited by law or card associations
MLM sites
Software Downloads (if the company is having good track
record we can consider)
Subscription for Religious Organisations
Dating / Friendship
5. How should I apply / how can I get an application form?
You can download the application form available on our
website and email or fax. You can also apply by registering
online or email at sales@dotifi.com
6. What are the different payment options available with
dotifi
dotifi processes the following payment options
Paypal Credit Cards – Master Card, Visa, Diners Card, JCB,
Amex
All Banks in Nigeria can Recieve
E-Wallets – PayPal
7. Is a merchant restricted to sell only to customers based
in Nigeria?
No. You can sell your products or services globally
8. Why Should I Choose dotifi? OR What are the advantages
of payment gateway to me as a merchant?
dotifi offers multiple payment options on a single
platform. dotifi is the first Nigerian merchant account
provider to achieve the PCI DSS Level 1 Standards of
Compliance and has been awarded the ISO 27001 Compliance
Certification for Information Security Management Systems
(ISMS) by STQC. It has different options and pricing to suit
all business models. Apart from offering e-commerce
solutions dotifi provides complete education and guide to a
successful e-commerce business. dotifi provides a very
comprehensive and user friendly backend for merchants for
detailed MIS reports to manage transactions thus managing
their e-commerce business smoothly.
9. What is the procedure once I sign up for dotifi
services?
Once the application / signup along with the payment is
received, our approval team will get back to you with the
approval status. On receipt of approval, you will receive
list of documents to be filled and sent to activate your
account. Incase your account is a rejected you would be
getting a refund in 7 working days from receipt of
rejection.
10. How long does the credit card authorization process
take?
Whether the transaction is approved or declined it usually
takes between 3 and 7 seconds from the time the consumer
clicks the ‘purchase’ button to the time the consumer and
the merchant receive authorization.
11. How is dotifi more secure than other service providers
dotifi uses seven server architecture model which helps in
better encryption of data which protects the clients
information. All the customer’s authorization is done using
the high-tech Axis, HDFC and Citibank’s secure servers and
the same is encrypted before it is transmitted over the
Internet to the Acquiring Banks. Additionally dotifi
servers are behind security firewalls to ensure maximum
protection of your customer’s information. This guarantees
that the information is inaccessible to any th
ird party.
dotifi uses the best industry-standard 128 bit SSL
(Standard Sockets Layer) Verisign Technology, which ensures
the security of the data.
Internationally Certified Security Standards.
To ensure that our merchants and their clients enjoy a
secured ecommerce experience we are equipped with an array
of international standards to curtail fraud and chargeback.
These are internationally certified security standards,
which ensure the security of transactions through our
wdotifiite
dotifi has achieved the new PCI DSS 1.1 Standards of
Compliance, which makes it one of the most secure payment
gateways in the world.
dotifi uses Verisign, the world’s best and most trust
worthy Net Authentication Agency
Hacker Safe Secure Certificate ensures daily testing for
online security.
dotifi implements the new Verified by Visa and the
MasterCard Secure Code protocols which are expected to
reduce charge back-level by as much as 90%.
Apart from the above, we have the state of the art Risk
Management Solution (RMS) that automatically categorizes
transactions based on risk. The RMS software employs a
number of parameters to evaluate risk of transaction on real
time. This is further backed up by a manual audit who review
each transaction by physical verification using skills and
the files provided by the financial institution
Constant update of technology helps the team utilize their
knowledge base & intellect in R & D for conferring excellent
results for our business. The team constantly works on
different aspects essential for reducing online frauds.
12. What company name will appear on my customers’ billing
statement?
Your company’s business name would appear on your
customer’s billing statement that would add value to your
brand & avoid possibilities of chargeback.
13. When is a successful transaction eligible for a payment
to my account?
All the transactions processed through dotifi are always
presented to the merchant in the “Pre-authorisation” mode
which means that the merchant is guaranteed that the
customer’s card is good / credit worthy for the amount of
that transaction for the next 7 days. During this period of
7 days the merchant has to perform any one of the following
actions.
He may decide not to fulfill the order and mark it as
cancelled.
After arriving at a consensus with the buyer decide to
ship part of the ordered goods and claim only an amount
equal to the shipped order.
Ship all of the ordered goods and claim the entire value
of the transaction.
If the merchant is confident of shipping the goods within
the time he may go ahead and capture the amount within 7
days (as this is the time the transaction can be authorized
or after it stands automatic cancelled) and subsequently
ship the goods. If the merchant subsequently fail to do this
and wish to refund the amount, the charge of the requisite
TDR will have to be borne for the gateway usage.
14. When does the amount get transferred in my account or
what is the payment settlement system?
For merchants account direct with Financial Institution once
you capture the transaction, if the transaction is approved
by the bank & our Risk team, the amount will be transferred
to your account in 24 to 48 working hours after deducting
the TDR and Service Tax. (for mastercard & visa transactions
with the bank)
For others T + 2 days settlements i.e. where funds would be
transferred after 2 days of capture of transaction. If your
bank is not participating in NEFT we will send you the
cheque though courier (for Visa, Diners, Cash card, All
Netbanking facility with dotifi)
15. How I will know that a transaction has taken place on my
wdotifiite?
As soon as a transaction happens on your wdotifiite you
will receive a notification mail with a link to login in
your account to manage the orders and transactions.
16. How can I check the status of a particular order?
You can login to your admin module for checking the status
of your order or transaction. The login details would be
given to you as soon as your account is activated.
17. What are the different MIS reports provided in dotifi
admin module?
Detailed MIS reports that can be downloaded are provided in
the admin module which helps the client to manage orders and
transactions. Some of them are Reports on Authorized
transactions, Pre-authorized transactions, Failed
Transactions, Flagged Transactions, Settled transactions.
18. What is a credit card chargeback? What is dotifi’s
credit card chargeback policy?
A refund that is forced by a credit cardholder’s credit card
company is known as charge back. This occurs when a
cardholder decides to formally dispute a charge on his/her
credit card bill, usually because someone else fraudulently
used that card number. Charge backs are handled within the
standard VISA/MC guidelines. However, we do take the extra
step to pro-actively assist you with your charge back
rebuttals to help you respond promptly to any charge backs.
Most importantly, we monitor all accounts pro-actively and
watch all risk issues carefully. In the event that there is
an issue or concern, we work closely with you and your
business to resolve it quickly. Our efforts in this area
result in a common-sense approach to risk management that is
often very different from our competitors. A CHARGEBACK CAN
ONLY BE REVERSED IF THE CREDIT CARD HOLDER FORMALLY INFORMS
HIS/HER BANK OR CREDIT CARD ISSUING INSTITUTION THAT HE/SHE
WILL ACCEPT THE DISPUTED CHARGE.
19. What are dotifi’s refund and end customer dispute
policies?
dotifi maintains a customer-friendly refund policy. This
keeps our administrative costs under control in two ways:
First, it reduces the amount of time spent researching
customer inquiries; and secondly, it reduces the occurrence
of charge back disputes. (A charge back dispute is a refund
that is forced by the customer’s credit card company.)
20. Details of support provided?
Support is available throu
gh Telephone on our office
numbers displayed on site between 8:00 AM – 9:00 PM on
working days & Online chat from 10:00 AM to 6:00 PM on all
working days. We have adopted a ticketing support system to
ensure that the queries are addressed in due time. You can
raise a ticket in www.dotifisupport.com or mail us at
support@dotifi.in
21. Do we need to have SSL on our wdotifiite end?
No, you don’t require SSL certificate on your wdotifiite as
dotifi uses Verisgn SSL certification. However it’s
entirely your decision to have it on your site.
22. Can I start with the basic package and upgrade it later
on?
Yes you can upgrade the package at any point of time by
paying upgradation fees i.e. the balance in setup fees.
23. What is Authorise and Capture?
You will be aware that, if a transaction of Rs. 5000/- is
received from your site and forwarded to the gateway and
authorized in real time, it means that the amount of Rs.
5,000/- is blocked from your customer’s credit card limit
for a period of 8 days. Foreg. If customer’s Credit Card
credit limit is Rs. 25,000/-, Rs.5,000 will be blocked for
your transaction with Rs.20,000 credit balance for a period
of 8 days from time of authorization of the transaction.
This Rs. 5,000 which is blocked for 8 days will not be
reflected in their Credit Card statement until the amount is
captured from your dotifi account module.
Therefore it is vital that the merchant ships the order
within 7 days and capture the transaction amounts from your
dotifi account. If your business model requires capture of
the amount before you actually provide the service/product
and subject to your customer agreeable for the same, only
then you may do so. In case the transaction is not captured
within 7 days, the transaction automatically be cancelled
from the payment gateway system on the 8th day and the
credit card limit of Rs. 25,000/- is restored to your
customer’s Credit Card. As this system ensues that the
amount cannot be blocked from customer’s card forever it
also facilitates Merchants to cancel a transaction if it
cannot be fulfilled for some reason or capture a partial
amount within 7 days from receipt of the order. Also
cancellation charges of 6% on the cancelled amounts are not
payable for such cancellations. However, when a customer has
selected net banking option for paying a transaction amount,
the customer’s account will be instantly debited for every
successful transaction.
The dotifi Payment Gateway system requires that you view
details of orders placed by your customers and capture the
transaction amount within 7 days in order to credit the said
amount to the merchant’s account.
The following steps can be taken ‘To Capture transactions as
enlisted below:
STEP 1: Click on the ‘Authorized’ (Payments).
STEP 2: To see the details of the transactions click on the
‘Payment ID Number’
STEP 3: Click on the Capture button for the transaction you
want to capture. You may change amount to lower than the
authorized amount if required for in case a partial amount
is required to be captured
STEP 4: For each transaction captured will be reflected in
the Processing list.
STEP 5: All successfully captured transactions
Please note that it is recommend that the merchant accesses
this Module regularly (at least 4 times a day) to capture
orders as transactions are kept pending for only 7 days from
authorization of the transaction. After of the 7th day (i.e.
on the 8th day) the order is automatically cancelled by the
system.
24. Can I cancel an order that I have received from my
customer? Will I be liable to pay any cancellation fees?
A Merchant can cancel an order without any service fees
being charged only as long as the order is cancelled in the
window period (7 days). If the merchant fails to either
capture/cancel in the window period, transaction becomes
invalid.
Note: When a transaction paid through credit card is
cancelled within 7 day period of capture then transaction
charges will not be applied to that order. However in case
of transactions paid using the net banking option the TDR
will still be applicable as the cancellation of that order
amounts to a refund.
25. What is acquiring Bank?
An acquiring bank (or acquirer) is the bank or financial
institution that accepts payments for the products or
services on behalf of a merchant. The term acquirer
indicates that the bank accepts or acquires transactions
performed using the card issued by a bank other than itself.
26. What is Issuing Bank?
The issuing bank is the buyer’s bank which issues bank
guarantees and letters of credit on behalf of their client.
27. Can I use a Savings account?
No, you should have a current account to deal with.