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abi
hi i have been browsing today i have not wached nay movies or anything checked my balance and i just have 243 mb left !
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Chat started
Stephanie joined the chat
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abi
how is that possible !
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Stephanie
Good afternoon,welcome to Glo Livechat. My name is Stephanie
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Okay
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May I have your number?
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Stephanie
Okay
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We apologize for the inconveniences
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Kindly note that several factors may be responsible for quick depletion of data. Such factors include automatic updates on device in use; resolution of device in use; the size of data being downloaded from the internet; streaming, data sharing via Hotspot, video calling apps, YouTube, background application updates etc.
To confirm usage/application on your device and the shared device, kindly follow the steps below: · Go to settings · Select Data Usage · Select under mobile GloNg (dual SIM phone) · Set data usage cycle This will give you a breakdown of data usage per application and also assist in knowing which app(s) uses data without your knowledge. However, note that this does not capture data shared via hotspot or HSI Data sharing service. You can also follow the steps below to view a log of the data transactions on your line: – Visit hsi.glo.com – Click on settings – Click on History
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abi
??? what happend
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abi
error ! This site can’t be reached
hsi.glo.com’s server IP address could not be found. Go to http://glo.com/ Search Google for hsi glo HSI SelfCare Portal
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Stephanie
You should be able to access this link http://hsi.glo.com/HSISelfCarePortal/ if you have an active plan
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abi
i have not downlaoded or pudated nothing !
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the thing just stole all my data !
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Stephanie
Please contact the specialized help desk for further assistance
Kindly call 444 or send a mail to 3gsupport@gloworld.com
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abi
in less than 3minutes
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Stephanie
We apologize for the inconveniences
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abi
Wow ! just like that
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this is not the first time this is happening !
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your company seems to deduct data when it likes very very bad !
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Stephanie
Data is deducted based on your usage
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Will that be all for now?
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Thank you for visiting Glo Livechat. Have a nice afternoon.
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Stephanie left the chat
Chat rated Bad
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Chat started
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abi
???
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???
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Tina joined the chat
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Tina
Good morning, welcome to Glo Livechat. My name is Tina.How may I help you?
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abi
i cant use my 12am to 5am
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weekend ight
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since 3am nothing
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Tina
May I have your number?
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i just typed my number
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Tina
Okay
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Kindly turn off your mobile data and turn it on back
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The weekend plan will take effect
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abi
i have done that ten times
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abi
that is the anytime plan
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there is a weekend plan still active
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it ends on the 29th
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i have used 1.3gb out of 3gb
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Tina
Yes
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May I know if you turned off your mobile data not your device?
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abi
i said i have turned off data and back on
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same thing !
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Tina
Okay
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Kindly swap your device
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abi
???
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Tina
The plan is still paused
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abi
nothing wrong with my device
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Tina
You should be able to use it
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abi
how can it be paused !
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wow
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Tina
May I know your APN settings?
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APN ??
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there is nothing wrong with that
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Tina
May I know what you have as APN?
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abi
thanks .. i see you are just wasting my time .GLO is the worst network i have used in my entire life .your customer service is appaling . you guys can keep the data Totally Totally TERRIBLE SERVICE . i know you people dont care anyway but YOUR SERVICE IS A SCAM !
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