Dear Customer.
Kindly note that multichoice has reviewed the prices of some
packages on both DStv and GOtv, this review took
effect on Tuesday, 1st September 2020
Please find the reviewed price in the table below.
Dstv Package Current Price (NGN) New Price
(NGN)
Premium
16200
18400
Compact Plus 10925
12400
Compact
6975
7900
Access Fee
2255
2500
Box Office
410
500
French Touch Add-on 1510
2300
French Plus Add-on 6520
8100
Indian Add-on 5540
6200
Premium + Asia 18150
20500
Premium + French 22750
25550
Gotv Package Current Price (NGN) New Price
(NGN)
Gotv Max
3280
3600
Thank you for your continued patronage, we will continue to
serve your best interest.
Kindly inform your customers about this change when they wish to
make payment through you.
TSTV 4.02 Google reviews
Corporate office Address: 11 Ashabi Cole
St, Agidingbi, Ikeja
It was 2017 when news broke that there was a seeming messiah
coming to break the monopoly of South African-owned satellite
television giants DSTV.
Nigerian television owners threw caution to the wind and
celebrated endlessly for the prospect of a company coming to show
DSTV how it is done. For one TSTV promised mouth-watering features
that even the most ardent supporter of DSTV will be interested
in.
Pay-per-view television, premium channels at a meager price of
200 Naira per day, and an add-on bonus of 20 Gigabyte free data
allowance for a whole month were features that TSTV promised their
subscribers. So, as you can see, there were a lot of things to
celebrate.
However, with the launch of the TSTV brand on the 1st of
November 2017, Nigerians quickly found out that the company has
made a lot of empty promises.
Many Nigerians groaned that they couldn’t get TSTV decoders to
buy and people complained that some stations had blacklisted the
few decoders that were bought as illegal viewers.
Bein Sports was the first station to send push notifications to
users that they were illegally viewing their stations on TSTV. TSTV
quickly came out to dispel the issue claiming that their platform
was hacked and that they were working on restoring it to full
operations as per pulse.
After many Nigerians tried unsuccessfully to buy decoders, they
took to microblogging site Twitter to voice their frustrations.
TSTV again came out to quell the frustrations promising that they
were going to roll out decoders on the 1st of November, 2017.
November the 1st came and passed without TSTV delivering on their
promise leading to a bigger nail in their coffin.
After the failure to deliver, TSTV again promised customers that
decoders were going to be available for purchase before the 2017
Christmas celebrations. Again, they floundered. After this period,
nobody heard from TSTV about the availability of the decoders until
April 2018 when the CEO of TSTV, Bright Echefu released a statement
claiming that TSTV has not been able to release decoders due to the
battle with competitors. In the statement, he lamented about the
“fight” that they have had to face since the day that they
announced that they were launching. He went on to say that they did
not anticipate all the battles that they were being faced with at
the time.
(adsbygoogle = window.adsbygoogle || []).push({});
In the press release, he also announced that, for the time
being, TSTV will migrate to the government-owned Nigerian
Telecommunications Satellite.
TSTV intimated Nigerians that they could now access TSTV with
free-to-air decoders. Telling new customers to position thier dish
to 42.5E and frequency 12625 while saying that existing customers
should position their own dishes to 42.5E and frequency 12589.
In the same April 2018, TSTV announced the availability of a new
“sassy decoder” that did not have the capabilities that the company
first promised. According to Technext, the Sassy decoders had
features like subscription pausing and PVR capability but they did
not come with internet-enabled capabilities and sure as day, did
not come with the free 20GB that the company promised before
launch. More annoying to customers was the fact that among the 70
channels that the decoder came with, there were no premium sports
channels!
Customers also complained about receiving decoders without
dishes while a number of other customers complained about still not
getting their decoders due to “logistic difficulties”.
From all the complaints on social media, one thing was still
clear; TSTV had still not gotten its act together.
While one can understand and indeed sympathize with the fact
that TSTV has had fierce battles in their quest to launch, it
should not be an excuse for the brand to fail.
Time and time again, TSTV has promised its customers that they
will do better and time and time again they have failed their
customers.
One of the biggest hallmarks of a good company is transparency.
TSTV has had countless opportunities to come out and tell their
customers that they misjudged somethings and cannot deliver what
they promised but they failed to do that.
The company has seemingly decided that the best strategy for
them as a company is to always cover up their lies and try to fix
it in the background but it has been proven that that is not the
way forward for a company in the 21st century.
Even the manner in which TSTV launched left many market
professionals beleaguered. For a company that knows how tough their
competition in DSTV will be, it looked like they rushed to launch
their product.
If they had carried out a proper market analysis to see how
their product will be perceived, then signed proper agreements with
third party broadcast parties and produced enough decoders for the
demand that they had in the beginning, TSTV will not have needed to
apologise for the unavailability of decoders more than thrice.
The CEO’s excuse that they had been fighting battles since they
announced their launch is flimsy to this writer because any
entrepreneur that knows his onions will expect that if they come
into a market where their competitor owns over 90 percent of the
market share, they will not allow him into the market with a
handshake. It might not be fair, but if your competitors can stop
you from competing with them, they will. That’s the very essence of
having competitors.
Let’s be fair; TSTV’s woes have not been brought on by their
competitors alone as they have claimed, they have also been the
architect of their own failures. Broadcasting programs from a media
house without obtaining permission or license is self-sabotaging,
not making decoders available when it is clear that customers were
looking for it is self-sabotaging, more importantly, not providing
services that you promised your customers is self-sabotaging.
TSTV can point fingers in every direction if they please but the
truth remains that they are the chief reason why the brand has not
succeeded as much as it should thus far.
Whether they accept it or not, the facts point to the direction
that TSTV is another brand that was rushed to launch without doing
the proper research.