Visa Application: US Renovates Consular Pavilion

— Says Consulate Is Rescheduling Visa Applications Affected
By Pandemic

On Friday, the United States Consulate General in Lagos,
unveiled its newly expanded and renovated consular pavilion that
seeks to improve the experience that visa applicants and American
citizens in Nigeria receive.

Speaking during the ribbon-cutting ceremony, United States
Consul General Claire Pierangelo noted that the renovated consular
pavilion will provide a new safe space for visa applicants to
socially distance while waiting for their appointment.

She said the Consulate is working hard to reschedule the visa
applicants that were affected by the pandemic, adding that the new
consular pavilion will go a long way in helping to achieve this
goal.

“For most Nigerians and U.S. citizens in Nigeria, their main
interaction with the U.S. Consulate is through our consular
section. The consular customer experience is something we
continuously improve on. This new pavilion is an example of that
effort. From the pavilion to the interview, we want our customers
to have a positive experience,” Consul General Pierangelo said.

In her remarks, Consular Chief Liliane Hudspeth explained that
the new consular pavilion offers visitors a larger, more
comfortable covered waiting area, protection from sun, rain, and
inclement weather as well as a great view of the Lagos lagoon.

She added that the consular section has introduced a range of
measures to meet the increased expectation of safety. “We have put
in place safety measures that not only protect our visa applicants
but also consular staff who serve those applicants,” Consular Chief
Hudspeth said.

Management Officer, William Bridgeland lauded the cooperation
between the U.S. Consulate Facility Maintenance team and the local
Nigerian construction contractor. “Over the past six months, our
team and the Nigerian contractor have worked tirelessly to
construct this comfortable waiting area. We thank them for a job
well done,” Bridgeland added.

The US Consulate General Lagos is one of the busiest consular
sections in sub-Saharan Africa. Prior to the COVID-19 pandemic,
Consulate General Lagos received an average of 1,000 visa and
American Citizen Services customers per day.

— Says Consulate Is Rescheduling Visa Applications Affected
By Pandemic

On Friday, the United States Consulate General in Lagos,
unveiled its newly expanded and renovated consular pavilion that
seeks to improve the experience that visa applicants and American
citizens in Nigeria receive.

Speaking during the ribbon-cutting ceremony, United States
Consul General Claire Pierangelo noted that the renovated consular
pavilion will provide a new safe space for visa applicants to
socially distance while waiting for their appointment.

She said the Consulate is working hard to reschedule the visa
applicants that were affected by the pandemic, adding that the new
consular pavilion will go a long way in helping to achieve this
goal.

“For most Nigerians and U.S. citizens in Nigeria, their main
interaction with the U.S. Consulate is through our consular
section. The consular customer experience is something we
continuously improve on. This new pavilion is an example of that
effort. From the pavilion to the interview, we want our customers
to have a positive experience,” Consul General Pierangelo said.

In her remarks, Consular Chief Liliane Hudspeth explained that
the new consular pavilion offers visitors a larger, more
comfortable covered waiting area, protection from sun, rain, and
inclement weather as well as a great view of the Lagos lagoon.

She added that the consular section has introduced a range of
measures to meet the increased expectation of safety. “We have put
in place safety measures that not only protect our visa applicants
but also consular staff who serve those applicants,” Consular Chief
Hudspeth said.

Management Officer, William Bridgeland lauded the cooperation
between the U.S. Consulate Facility Maintenance team and the local
Nigerian construction contractor. “Over the past six months, our
team and the Nigerian contractor have worked tirelessly to
construct this comfortable waiting area. We thank them for a job
well done,” Bridgeland added.

The US Consulate General Lagos is one of the busiest consular
sections in sub-Saharan Africa. Prior to the COVID-19 pandemic,
Consulate General Lagos received an average of 1,000 visa and
American Citizen Services customers per day.