NERC To DisCos: Customers Not To Provide Transformers

The Nigeria Electricity Regulatory Commission (NERC) has
informed seven electricity Distribution Companies (DisCos) that it
is not the responsibility of customers or communities to provide
transformers for themselves.

In its tweeter handle, the commission told Ikeja Electric, Jos
Electricity Distribution Company, Abuja Electricity Distribution
Company, Enugu Electricity Distribution Company, Ibadan Electricity
Distribution Company, Benin Electricity Distribution Company and
Port Harcourt Electricity Distribution Company that it is also not
the responsibility of the customers or communities to provide poles
and similar equipment for the supply of electricity.

The commission said: “It is not the responsibility of
electricity customer or community to buy, replace or repair
electricity transformers, poles and related equipment used in the
supply of electricity.”

NERC had earlier warned the energy Distributors on no account
should they connect any customer without first installing a meter
for him or her.

The commission made it clear that any un-metered customer, who
is disputing his or her estimated bill has the right not to pay the
disputed bill, but pay only the last undisputed bill as the
contested bill go through the dispute resolution process of
NERC.

According to the Commission, it is the customer’s right to
contest any electricity bill.

It stressed: “Customers have the right to appeal the decision of
the NERC Forum Office by writing a petition to the Commission.”

Should the commission is dissatisfied with the manner his/her
complaint is handled, it could proceed to the NERC Forum Office in
the DisCo’s coverage area.

The Commission insisted that “If a complaint is not
satisfactorily addressed all customers have a right to file
complaints and to the prompt investigation of complaints.

“All complaints on electricity supply and other billing issues
are to be sent to the nearest business unit of the DisCo serving
the customer”.

The Nigeria Electricity Regulatory Commission (NERC) has
informed seven electricity Distribution Companies (DisCos) that it
is not the responsibility of customers or communities to provide
transformers for themselves.

In its tweeter handle, the commission told Ikeja Electric, Jos
Electricity Distribution Company, Abuja Electricity Distribution
Company, Enugu Electricity Distribution Company, Ibadan Electricity
Distribution Company, Benin Electricity Distribution Company and
Port Harcourt Electricity Distribution Company that it is also not
the responsibility of the customers or communities to provide poles
and similar equipment for the supply of electricity.

The commission said: “It is not the responsibility of
electricity customer or community to buy, replace or repair
electricity transformers, poles and related equipment used in the
supply of electricity.”

NERC had earlier warned the energy Distributors on no account
should they connect any customer without first installing a meter
for him or her.

The commission made it clear that any un-metered customer, who
is disputing his or her estimated bill has the right not to pay the
disputed bill, but pay only the last undisputed bill as the
contested bill go through the dispute resolution process of
NERC.

According to the Commission, it is the customer’s right to
contest any electricity bill.

It stressed: “Customers have the right to appeal the decision of
the NERC Forum Office by writing a petition to the Commission.”

Should the commission is dissatisfied with the manner his/her
complaint is handled, it could proceed to the NERC Forum Office in
the DisCo’s coverage area.

The Commission insisted that “If a complaint is not
satisfactorily addressed all customers have a right to file
complaints and to the prompt investigation of complaints.

“All complaints on electricity supply and other billing issues
are to be sent to the nearest business unit of the DisCo serving
the customer”.