USSD War: Banks Unblock MTN, Reconnect Telco To Banking Channels

MTN customers have been reconnected to the Unstructured
Supplementary Service Data (USSD) payment channels.

The blockade occurred when MTN reduced the banks’ commission
from an average of 4.5 per cent to 2.5 per cent.

The banks had threatened to block MTN airtime on all their
channels if MTN did not revert to the old commission.

On Friday, many MTN customers had lamented the inability to buy
airtime or mobile data because all the Deposit Money Banks (DMBs)
had blocked the telco from banking channels.

The telco had advised subscribers to seek alternative means of
recharging their phones.

“Dear Customer, our bank recharge channels are currently
unavailable. Kindly recharge using physical cards. We apologise for
the inconvenience. Thank you,” one message read.

Another message read: “Please be informed that some of
MyCustomers may not be able to purchase airtime and data recharges
via banks including MOD and myMTN App. Please pacify MyCustomers
and educate them to use MTNTopit, MoMo channels, as well as the
debit card options on MOD or myMTN App,” another message read.

But the Federal Government had assured MTN customers that the
issue will be resolved.

It was gathered that the development followed the intervention
of the Minister of Communications and Digital Economy, Isa Pantami;
and the Governor of the Central Bank of Nigeria, Godwin
Emefiele.

In a letter on Sunday, Managing Director and Chief Executive
Officer, MTN Nigeria, Karl Toriola, announced the decision to
revert discount to 4.5 percent commission.

The mobile network operator (MNO) had reduced banks’ commission
from an average of 3.5 percent to 2.5 percent, this led to a
disagreement between MTN and commercial banks.

“Our virtual meeting between yourself (Wigwe) and Segun Agbaje
(MD of GTBank) on the one hand and myself (Toriola) and Modupe
Kadri (chief financial officer of MTN Nigeria) on the other
refers,” the letter read.

“In an attempt to resolve the current USSD recharge impasse,
given the interventions from our regulators, we hereby agree The
Banks revert to the status quo of 4.5% commission.”

MTN is arguably the largest telecommunication operator in the
country.

MTN customers have been reconnected to the Unstructured
Supplementary Service Data (USSD) payment channels.

The blockade occurred when MTN reduced the banks’ commission
from an average of 4.5 per cent to 2.5 per cent.

The banks had threatened to block MTN airtime on all their
channels if MTN did not revert to the old commission.

On Friday, many MTN customers had lamented the inability to buy
airtime or mobile data because all the Deposit Money Banks (DMBs)
had blocked the telco from banking channels.

The telco had advised subscribers to seek alternative means of
recharging their phones.

“Dear Customer, our bank recharge channels are currently
unavailable. Kindly recharge using physical cards. We apologise for
the inconvenience. Thank you,” one message read.

Another message read: “Please be informed that some of
MyCustomers may not be able to purchase airtime and data recharges
via banks including MOD and myMTN App. Please pacify MyCustomers
and educate them to use MTNTopit, MoMo channels, as well as the
debit card options on MOD or myMTN App,” another message read.

But the Federal Government had assured MTN customers that the
issue will be resolved.

It was gathered that the development followed the intervention
of the Minister of Communications and Digital Economy, Isa Pantami;
and the Governor of the Central Bank of Nigeria, Godwin
Emefiele.

In a letter on Sunday, Managing Director and Chief Executive
Officer, MTN Nigeria, Karl Toriola, announced the decision to
revert discount to 4.5 percent commission.

The mobile network operator (MNO) had reduced banks’ commission
from an average of 3.5 percent to 2.5 percent, this led to a
disagreement between MTN and commercial banks.

“Our virtual meeting between yourself (Wigwe) and Segun Agbaje
(MD of GTBank) on the one hand and myself (Toriola) and Modupe
Kadri (chief financial officer of MTN Nigeria) on the other
refers,” the letter read.

“In an attempt to resolve the current USSD recharge impasse,
given the interventions from our regulators, we hereby agree The
Banks revert to the status quo of 4.5% commission.”

MTN is arguably the largest telecommunication operator in the
country.