Imagine coming home from a long day at work, excited to load up and play the G.O.A.T Edition of Madden 18 on Xbox One, only to find the game doesn’t load and the other games on your console won’t load, either.
You don’t need to imagine as that is currently the harsh reality for many Xbox One users who pre-ordered the G.O.A.T edition of Madden 18.
The official Xbox Support site states Xbox Live Core Services, and Purchase and Content Usage are “limited” – making no mention of Madden. However, the Xbox Support Twitter states the problem is possibly Madden related, a fact backed up by the onslaught of tweets regarding the issue.
Hey all! If you’re seeing any issues with Madden 18 GOAT Edition, it’s currently under investigation. Thanks for your patience!
— Xbox Support (@XboxSupport) August 22, 2017
This is a particularly cruel twist of fate as those affected are the most die-hard Madden fans, paying $79.99 for Ultimate Team bonuses and for the ability to play the newest Madden several days early – and now cannot access either.
And in many cases, can’t access the rest of their gaming library either – meaning, in essence, it’s possible they paid ten dollars extra to have a game they really wanted brick their console’s game playing ability over all. Talk about a personal foul.
Traditional troubleshooting methods like turning the console off entirely, removing and re-adding your account, and blowing into the system have yielded zero positive results.
The good news? Going offline from your console’s Network settings will let you access your games as well – without online functionality, of course.
This will allow you to play Franchise and the much-touted ‘Longshot’ story mode, though Ultimate team and those pre-order bonuses will have to wait for the issue to be resolved.
Additionally apps like Netflix, the WWE Network, and the ability to download game updates appear to remain in tact.
It is possible the issues are unrelated – as Madden’s 10 hour trial via EA Access went off without a hitch, and launch night seemed to go swimmingly as well. Many players dove into Ultimate Team and played complete games online, but something clearly went wrong, server side, between then and now.
Xbox is offering SMS updates on the issue, and EA stated they’re looking into problems with G.O.A.T Edition codes – and this story will be updated as more information becomes available.
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