ICMC Trained 70 Staff Of SON On Mediation Skills Accreditation And Certification

In fulfillment of her mandate to encourage organizations and
institutions to adopt Mediation and Conciliation as the primary
means for addressing disputes, the Institute successfully conducted
Mediation Skills Accreditation and Certification Trainings for over
seventy (70) staff of the Standards Organization of Nigeria
(SON).

The Director-General of SON, Mr. Osita Aboloma, FICMC, who was
represented by Mallam Usman Abdullahi, the Director of Human
Resource Management, stated that the essence of the training is to
improve the capacity of the staff of SON to deliver quality
services and improve their interpersonal skills in the discharge of
their duties.

Further, he stated that by undertaking this training and
subsequently become certified and accredited Mediators and
Conciliators, the organization will be able to explore other
dispute resolution avenues; asides Litigation, with a view to
resolving issues that border on enforcement of standards.

The participants of the training, who serve in various
departments of SON such as; Compliance, Human Resources, Factory
Inspection, Management System Audit, Accounts, etc., admitted that
they settle consumer-related disputes on a daily basis and agreed
that Mediation Skills would be of great value to them in their
personal lives and in the discharge of their official duties.

The staff of SON were very enthusiastic about the course content
and engaging role play activities, which they undertook with great
zeal. By the end of the Institute’s intensive Mediation Skills
Training, they begun to demonstrate the skills garnered in their
relations with colleagues.

At the end of the training, the participants expressed their
profound thanks to the Director-General, SON for the opportunity to
improve their capacity in dispute resolution, and to the Institute
of Chartered Mediators and Conciliators for imparting such
knowledge which will re-orient their minds to advocate the use of
Mediation and Conciliation in the resolution of disputes, and the
professionalism of ICMC Faculty Members.

To become a certified and accredited Mediator and Conciliator,
kindly view the Institute of Chartered Mediators and Conciliators
2019 Calendar of Training Calendar at www.icmcng.com^[1]