Funny I. T. Department Computer Problem Self-Report Form !

2. Now, describe your problem accurately: _________________

3. Speculate wildly about the cause of the problem:
__________

4. Problem Severity: A. Minor__ B. Minor__ C. Minor__ D.
Trivial__

5. Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__
D. Shot__

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you read the manual? Yes__ No__

11. Are you sure you’ve read the manual? Yes__ No__

12. Are you absolutely certain you’ve read the manual? No__

13. Do you think you understood it? Yes__ No__

14. If `Yes,’ then why can’t you fix the problem
yourself?____________

15. Do you reboot? Yes__ No__

16. What were you doing with your computer at the time the
problem occurred? ________________________________

17. If ‘nothing,’ explain why you were logged in:
___________________

18. Are you sure you aren’t imagining the problem? Yes__
No__

19. How does this problem make you feel?
_______________________

20. Tell me about your childhood:
_______________________________

21. Do you have any independent witnesses of the problem? Yes__
No__

22. Can’t you do something else, instead of bothering me?
Yes__